1. Navigate To The Autoplay Section In The Customer’s Profile

Click Autoplays on the left toolbar.

2. View The Customer’s Autoplays

A list of AutoPlay recurring purchases will appear.

You can view the following information on this page:

1. AutoPlay ID – Unique ID assigned to an Autoplay purchase
2. Lottery and ticket count – Name of lottery that the Autoplay was created for and the number of tickets in the ticket book
3. Last Purchase – Date of the last purchase initiated by this Autoplay
4. Next Purchase – Date when next purchase will occur
5. Status – If an Autoplay is active or inactive
6. Value – Price of the ticket book

3. Select The AutoPlay You Would Like To Manage

Click on the relevant AutoPlay hyperlink from the Autoplays page.

4. View Individual Autoplay Details

After clicking on the relevant Autoplay, you will be brought to the Autoplay details page.

You can view the following information on this page:

1. Lottery
2. Ticket book size
3. Ticket value
4. Status
5. Next purchase
6. Last purchase
7. Default payment method
8. Ticket statuses
9. Autoplay events timeline
10. Individual tickets purchased by the Autoplay

5. View All Autoplay Events

After navigating to a particular Autoplay, click on View all autoplay events.

This will reveal a list of recurring purchase events that are specific to this Autoplay. These events include:

• Deposit Required – Attempting to deposit
• Deposit Failed
• Retry count – Retry count before the Autoplay pauses
• Purchased – Autoplay purchase successfully
• Customer fund update – Change of payment method and by whom
• Recurring purchase status change