This article will outline how to view skip a payment for an Autoplay or Subscription on the Jumbo Lottery Platform (JLP) Admin.
Prerequisites
- Access to JLP Admin platform
- Minimum role capabilities:
- Recurring purchase
- Customer view
Steps to pause a subscription:
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Log into Jumbo Lottery Platform
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Navigate to customer search
- Search for the customer
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Navigate to the Customer Profile:
- Go to the customer's profile within the admin interface.
- Verify that the customer has a active autoplay or a subscription
- Select either the Subscriptions or Autoplay section.
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Initiate the Skip Payments Process
- Click on the Skip Payments option.
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Configure the Pause Duration:
- A modal window will appear with Indefinitely pre-selected.
- Choose the desired time frame for the pause.
- Click on the Skip button.
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Verify the Pause
- The system should display the days remaining for the pause period.
