We've enhanced the Suspected Duplicate Account logic in Jumbo Lottery Platform (JLP) Admin to improve accuracy and provide greater transparency in identifying potential duplicate accounts. These updates help customer support teams work more efficiently, ensuring a smoother experience for both operators and customers.
What’s New?
🔍 More Accurate Matching with Percentage-Based Detection
- The suspected duplicate flag now includes a match percentage, indicating how closely two accounts align based on shared data points.
- This provides customer support officers with a clearer confidence level when reviewing potential duplicates.
🛠 Refined Detection Logic for Better Accuracy
- We've improved how the system identifies accounts with shared details, reducing false positives and ensuring relevant accounts are flagged.
- This makes it easier for support teams to detect and manage duplicate accounts effectively.
💡 Enhanced Transparency in the JLP Admin UI
- Customer support officers and partners can now see detailed validation criteria explaining why an account has been flagged.
- This increased visibility helps teams make informed decisions when handling customer queries.
Impact on Your Workflow
Before:
- Support teams faced challenges due to inconsistencies in duplicate account detection.
- Identifying and resolving duplicate accounts required additional manual effort.
Now:
- More precise and transparent matching improves efficiency.
- Support teams can quickly identify and resolve duplicate account queries, leading to a better customer experience.
These enhancements reinforce our commitment to providing smarter tools for better account management.
We are committed to continually improving our product and support, and value your feedback. If you have any questions or suggestions about this update, please don't hesitate to contact us by emailing support@poweredbyjumbo.com