Overview
This article provides a step-by-step guide on how to resolve a failed recurring purchase via the Jumbo Lottery Platform (JLP) Admin.
Prerequisites
Before proceeding, ensure you have:
- Access to the JLP Admin.
- Operator purchase capabilities.
1. Search for the Customer
To locate the customer with the failed payment:
- Search for the customer in the JLP admin.
2. Click on the Recurring Purchase Button
- In the customer profile, locate the Recurring Purchase button under high value programs.
- Click on the recurring purchases failed, which will display details of the failed transaction(s).
3. Resolve Payment Issue
- From the Recurring Purchases page click Resolve Payment Issue to initiate the resolution process
4. Add a Credit/Debit Card
- If multiple payment methods are available, select a different default payment method to retry the payment.
- Please confirm that this is what the supporter wants to use to retry their payment using the last 4 digits of the card number
- Alternatively, add a new credit or debit card to process the payment.
5. Process the payment
- Complete the payment processing by clicking Process payment to finalise the resolution.