We have introduced a new feature to provide greater clarity, uniformity, and transparency regarding account deactivation and reactivation reasons. This enhancement ensures reporting is improved and allows for efficient monitoring of self-exclusion requests or accounts suspected of fraud.
Key Details
- Deactivate and Reactivate Account Reason Modal: When an operator attempts to deactivated or reactivate an account, a modal will appear prompting the operator to select a pre-formatted reason for the action.
- Deactivate and Reactivate Account Reason Selection: Selecting a reason is not mandatory. Operators can choose from a list of pre-formatted reasons or enter a custom reason in a freeform text field. We recommend setting up pre-formatted reasons to allow for easier data aggregation and insights into trends.
- Customer Profile Display: The reason for deactivating or reactivating an account will be displayed on the customer’s profile page, ensuring that relevant details are easily accessible for necessary follow-up actions.
- Reporting: Account deactivate and reactivate reasons will be available in the relevant database table, enabling operators to analyse trends and make informed decisions regarding user account management.
How to Set Up Deactivate and Reactivate Account Reasons
Admin operators with the ability to edit Site Config can configure the deactivate and reactivate account reasons that will appear in the modal by following these steps:
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Log into JLP Admin.
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Click on Operations > Platform Configs.
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Navigate to:
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Site Config > Account Deactivate Reason Presets
- Site Config > Account Reactivate Reason Presets
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Add, edit, or delete reasons as needed to suit your operational needs.
If you require assistance in creating pre-formatted reasons, please contact Client Success via support@poweredbyjumbo.com.
Suggested Deactivate Account Reasons:
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Fraudulent activity
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Self-exclusion
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Account takeover suspected
- Violation of terms and conditions
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Customer request
Suggested Reactivate Account Reasons:
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Self-exclusion end
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Customer appeal approved
This customisation allows partners to create relevant, specific reasons for better data insights and customer service follow-up.
We are committed to continually improving our product and support, and we value your feedback. If you have any questions or suggestions about this update, please don't hesitate to contact us at support@poweredbyjumbo.com.