We’ve launched a refreshed and re-engineered version of the Customer Feedback widget, designed to improve how supporter feedback is captured, stored, and actioned across the Jumbo Lottery Platform specifically for our partners.
Widget
This update introduces a streamlined interface for supporters, making it easier for them to leave meaningful feedback. The improved experience will help drive higher engagement with your supporters and deliver more relevant insights.
Previously, the customer feedback widget involved multiple steps to submit feedback. This has now been reduced to one step. Furthermore, we’ve also made it easier to use the feedback for qualitative and quantitative analysis. Previously, the feedback was sent directly to a Slack channel, which made it difficult to track patterns, identify trends, or report on issues at scale. With this release, feedback is now stored in the metrics database, providing partners and internal teams with access to structured, queryable data.
Metrics Database Reporting
Two new metrics tables have been introduced to support this:
- customer_feedback
- dim_customer_feedback_score
Why It Matters
These tables are designed to make it easier to pull targeted reports, measure customer sentiment, and monitor changes over time.
This change brings:
- Greater visibility into what your supporters are saying.
- Improved data accessibility and reporting accuracy.
- A more scalable, long-term foundation for customer insight and product improvement.
We’re excited to roll this out across the Jumbo Lottery Platform and look forward to seeing the impact this has for you and your supporters.
We are committed to continually improving our product and support, and we value your feedback. If you have any questions or suggestions about this update, please don't hesitate to contact us at support@poweredbyjumbo.com.