What’s New
We’ve introduced a new way to capture feedback directly from the teams who use the Jumbo Lottery Platform (JLP) every day.
Operator Feedback is now available within the JLP Admin Portal, allowing call centre staff, support agents, and operational users to submit in-context feedback while completing day-to-day workflows.
Previously, feedback collection was limited to customer-facing widgets. With this enhancement, both platform partners and internal teams can now flag UI gaps, friction points, or workflow inefficiencies as they occur, helping us improve JLP from the inside out.
Key Features
In-Context Feedback Widget
Operators can submit feedback directly within the Admin interface while managing accounts or performing key tasks.
Optional Image Upload
Users can attach a screenshot of the page or issue they are providing feedback on to add clarity and context.
Separate Feedback Stream
Operator feedback is tagged and stored separately from customer feedback, making it easy for us to analyse and act on both streams independently.
Why It Matters
Operators use the Jumbo Lottery Platform daily and are well positioned to identify edge cases, workflow inefficiencies, or friction points. Capturing this feedback helps us:
- Detect user experience or operational issues more quickly
- Strengthen collaboration between support and product teams
- Drive continuous improvements in the JLP Admin experience
Important Note
Please note that this feature is intended for feedback and suggestions only.
If you encounter an issue that requires investigation or support, continue to contact the Client Success Team via the standard support email. This ensures your request is triaged and actioned appropriately
Operator Feedback is now live in the JLP Admin Portal. We encourage you and your team to start sharing insights so we can continue improving your experience on the platform.