Admin users can now select and resend several emails in correspondence history at once, instead of resending them one at a time.
What's new
Tick the checkboxes beside the system emails you want to reissue in a supporter's Correspondence History, then use the resend action to send them all in one go. Previously, agents had to resend each email individually, a real time cost when a supporter's email address has been bouncing and multiple communications need reissuing.
Bulk resend behaves exactly like the existing single-resend action: the same audit logging, permissions, and retry handling apply, so there's no change in how resends are tracked or governed - just fewer clicks to get there.
Who this impacts
Customer Support teams handling player enquiries where email correspondence needs reissuing, particularly bounced-email cases involving multiple past communications.
How to enable
No setup required - live automatically for all Admin users with existing correspondence resend permissions. Tick the entries you want in Customer Correspondence History and select resend to action them together.