Bonus funds are promotional credits you can add to a supporter's account for them to spend on lottery tickets. This article covers how to issue bonus funds individually and in bulk, how to view a supporter's balance in Admin, and what supporters see on their end.
Before you start
Bonus funds must be enabled on your platform before they are visible to supporters or available in Admin. Contact your Customer Success manager if you are unsure whether this feature is active on your platform.
Issue bonus funds to an individual supporter
- Navigate to and search for the supporter you want to credit.
- Open their customer profile and go to .
- Enter the amount you want to supply to the customer.
- In the Destination bucket field, select Bonus Funds.
- Enter a visible description.
- Optionally set an expiry date. Leave this blank if the funds should not expire.
- Click Deposit funds to apply the deposit.
The funds will appear in the supporter's bonus balance immediately.
Note: Expiry dates are calculated in AEDT server time. Funds expire at 11:59 PM AEDT on the nominated date, regardless of the supporter's location.
Issue bonus funds in bulk
Use the Bulk Import feature when you need to credit multiple supporters at once, such as for a divisional prize payout or a promotional campaign.
- Navigate to .
- Download the bonus funds CSV template.
- Populate the file with one row per supporter, including their Customer encoded ID, the amount to credit, and an optional expiry date. Expiry dates must be today or a future date — past dates will fail validation.
- Upload the completed CSV file and click Import.
- Each line item is processed individually. A report is generated after the import completes, flagging any rows that failed.