How to use gift ticketing

Gift ticketing lets supporters purchase a dollar amount of gift funds and send them to one or more recipients, who can then use those funds to buy lottery tickets. This article covers how the gifting flow works for supporters, and how your team manages gifts in Admin.

Before you start

Gift ticketing must be enabled on your platform before supporters can send gifts. The following email templates also need to be active in Admin before gifting goes live: Gift Purchase Confirmation and Gift Received Confirmation. Navigate to Admin > Marketing > Emails > System Emails to check their status and publish them if needed.

Contact your Customer Success manager if gifting is not yet active on your platform.

How gifting works for supporters

Sending a gift

• The supporter logs in and navigates to their My Account page.
• They select Send a Gift.

• They select a gift amount from the preset options or enter a custom amount.

• They choose whether to send the gift now or schedule it for a future date and time.
• They add recipients by selecting Add a recipient and entering the recipient's first name, last name, email address, and an optional personal message. To send to multiple recipients, they repeat this step or upload a CSV file using the Upload a list of recipients option.
• They tick the checkbox confirming all recipients are over 18.

• They select Add to cart and complete checkout as normal.

Each recipient receives the same gift amount. The total cart value is the gift amount multiplied by the number of recipients.

Receiving and using a gift

For existing supporters

• The recipient receives a Gift Received email with a link to their account.
• On their next login, a modal appears confirming the gift has arrived.

• They can select View Wallet to see the deposit in their Bonus Funds page, or Buy Tickets to go straight to a draw.
• The gift funds are available at checkout and can be used to purchase tickets.

For new supporters

1. The recipient receives a Gift Received email with a Complete account link.
2. They follow the link and complete the registration form – their name and email are pre-filled from the details entered by the sender.
3. On successful signup, the gift received modal appears and their funds are ready to use.

Managing gifts in Admin

Cancel a gift

A gift can only be cancelled before the funds have been sent to recipients, while the gift status is Created or Scheduled.

1. Navigate to Admin > Customers and open the sender's profile.
2. Go to Transactions > Transaction history and locate the gift purchase record.
3. Open the gift details page and select Cancel order.
4. Confirm the cancellation. The funds are returned to the sender's wallet balance.

Edit gift recipients

Recipient details can be edited while the gift has a status of Created, Scheduled, or Failed.

1. Navigate to the gift details page via Admin > Customers > Transaction history.
2. Select the Edit link next to the recipient you want to update.
3. Update the first name, last name, email address, or message and select Save.

Bonus funds and gift purchases

By default, supporters cannot use their existing bonus funds balance to purchase a gift. If a supporter has bonus funds in their wallet when checking out a gift, they will see a warning and be prompted to pay the full gift amount using another payment method. Their bonus funds balance is not affected.

This behaviour is configurable. Speak to your Customer Success manager if you want to allow bonus funds to be used for gift purchases on your platform.