Watched customer alerts in Jumbo Lottery Platform (JLP) Admin are now easier to read and more focused. You can choose which events alert you for each customer, record why you’re watching them, and copy every alert to a shared inbox.
Why this matters
A watch list helps your team keep an eye on an account after an investigation. Until now, alert emails were hard to read and covered every event, which made them difficult to act on. The reason for watching an account also had to be tracked outside the platform. These changes make each alert clear and actionable, and keep the reason on record in Admin.
What’s new
Clearer alert emails
Each alert now shows:
- The customer’s name
- The event that triggered the alert
- A link to the customer’s account in Admin
Choose which events to watch
When you add a customer to your watch list, you choose which events alert you. You can choose from:
- Login
- Account locked
- Password reset
- Password change
- Customer details updated
- Successful deposit
- Checkout success
These events also appear in the customer’s events log.
Event choices are set when you add a customer. To change them, remove the customer from your watch list and add them again with your new selection.
Record why you’re watching an account
When you add or remove a customer, you can add a note explaining why. Both actions appear in the customer’s events log with your note, so anyone reviewing the account later can see the reasoning.
If you track investigations in another system, include the case reference in your note so the account and the case can be linked later.
Copy every alert to a shared inbox
JLP admins can set an email address that receives a copy of every watched customer alert, across all operators’ watch lists. Use a team inbox or a nominated colleague, so alerts are still seen when someone is away.
To set it up, go to Admin > Operations > Platform configs > Site config > Watch List Notification
Existing watch lists keep working
Customers already on a watch list continue to alert for every event, as they do today. Event selection only applies when you add a customer.
Good to know
- Checkout total failure can no longer be selected for an individual customer, as it isn’t relevant to risk, fraud or compliance. You can still watch it across all customers.
- One email per event. Alerts aren’t batched, so a very active customer can generate a lot of emails.
- Deactivated operators. When an operator’s account is deactivated, their watch list stops sending alerts, including copies to the shared inbox. Hand their watched customers to a colleague before the account is closed.
- Permissions to add a customer to a watch list are unchanged, and nothing changes for supporters.
Who this impacts
Any team using customer watch lists in JLP Admin, such as compliance and operations. The changes apply to all JLP sites.