This module aims to provide a guide to understanding how to identify and efficiently manage customer account statuses within the Jumbo Lottery Platform (JLP) admin platform service.
Prerequisites
- Access to the JLP admin
- Role capability to view and edit customer accounts
1. How To Lock A Customer Account
On a customer’s profile page, you will see the Account traits & related actions section. Locate the “Account Locked” tile.
To lock the customer’s account click the “lock account” button in the tile
When you click the “lock account” button, a pop-up window will appear, providing you with the option to leave a note explaining the reason for the action.
Please note that providing a reason is optional.
Once you have reviewed the details and made any necessary notes, proceed by clicking the blue “Lock this account” button to finalize the unlocking process.
2. How To Unlock A Customer Account
On a customer’s profile page, you will see the Account traits & related actions section. Locate the “Account Locked” tile.
To unlock the customer’s account click the “unlock account” button in the tile.
When you click the “unlock account” button, a pop-up window will appear, providing you with the option to leave a note explaining the reason for the action.
Please note that providing a reason is optional.
Once you have reviewed the details and made any necessary notes, proceed by clicking the blue “Unlock this account” button to finalize the unlocking process.