How To Manage System Emails

     

    Prerequisite:

    • Access to Jumbo Lottery Platform (JLP) 
    • Role capability to access and edit system emails

    The email editor accepts Jet. You can view the Jet Syntax Reference here.

     

    Premade Blocks

    Premade blocks are customisable blocks you can include in your emails. They help you create and manage consistent designs across your emails.

     

    1. Navigate To System Emails 

    Log in to JLP Admin and navigate to Marketing and select Emails > Pre Made Blocks from the left-hand menu.

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    2. Add Or Edit A Premade Block

    To add a new premade block, click Add at the bottom of each block type. There are three premade block types you can add or edit: Headers, Content, and Footers.

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    To edit a premade block, click Edit on the right-hand side of the block.

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    3. Add Or Edit Desired Content

    When creating a new premade block, give the block a name, then add content by dragging content blocks from the Content menu on the right-hand side of your screen.

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    You can use the same tools on the right to make changes to an existing premade block.

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    4. Save Your Changes

    Once you're happy with your premade block, click Save changes at the bottom of the page. You can also click Cancel changes to discard your changes.

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    5. Accessing Premade Blocks

    You'll find your premade blocks under Premade, in the Content tab of the email editor.

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    To add a premade block to your email, drag and drop it from the Content tab to where you'd like it to appear.

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    You can also add premade blocks by clicking the + sign before or after an existing block.

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    Note: Changes made to a premade block don't automatically reflect in emails where it's already been added. You'll need to re-add the updated block to each email.

    Editing System Emails

    1. Navigate To System Emails

    Log in to JLP Admin and navigate to Marketing and select Emails > System emails from the left-hand menu.

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    2. Select A System Email 

    Click View Item to open an email from the list of available system emails..

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    Emails with unsaved changes are tagged Has draft for easier identification.

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    3. Click Edit Email

    Navigate to the bottom of the page and click Edit email to make changes to your selected email.

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    4. Edit The Email

    Click on any content block to edit it directly. A cursor and format menu will appear.

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    To view and insert personalisation tags for a specific system email, click Merge Tags. Tags under Global Merge Tags are available across all system emails, while email-specific tags appear in the option below.

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    Use the Content tab to add basic or premade content blocks to your email, or click the + sign on an existing content block.

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    Or click on the + sign on an existing content block.

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    5. Save Or Discard Draft

    Click Save draft to save your changes, or Discard draft to start again.

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    6. Send A Test Email

    Click Send test at the bottom right of the screen to confirm your email is working correctly. This opens a preview of the email, along with a field to enter an email address to send the test to.

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    A pop-up will confirm the test email has sent successfully. Click Back to editor to return to the previous page.
     

    7. Publish your changes

    Once you've reviewed the email, click Review and Publish at the bottom right of your screen.

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    Note: The next two steps are optional but recommended. To avoid mistakes in a live environment, create or edit email templates in Admin Sandbox first, then use the export tool to copy them over to Admin Production.

     

    8. Export Your Email Template From Sandbox

    Click Export to export your template as a JSON file.

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    9. Import Your Email Template Into Production

    On the Edit Email page, click Import to bring the JSON template into Production. You can then save and publish as usual.

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