Prerequisites
- Access to JLP Admin
- Customer ban role capability
Note:
When banning a customer through the account deactivation flow, accounts cannot be deactivated if:
- Account balance is not $0.00.
- There are active tickets present (including those from recurring purchases).
- There are active recurring purchases.
- There are pending withdraw requests.
Ban a customer during account deactivation
1. Click on deactivate account
2. Select a reason for deactivating the account
3. Check Also add this customer to the banned customer list
4. Click on Deactivate this account
Manually ban a customer
1. Click on Operations
2. Click on Fraud tools
3. Click on Add banned customers
4. Enter in the relevant customer details
5. Click on Save
Edit a customer ban
1. Click on Operations
2. Click on Banned customers
3. Click on the relevant banned customer
4. Edit the banned customer details or status of the ban
5. Click on Save
