If you want to engage with your users with a single message step, you can send them a campaign using any supported Messaging Channels.
| Article | Description |
| Campaign Setup LAB course | Learn how to set up, launch, and measure the success of your customer journeys using campaigns. |
| Campaigns | Learn about how to build, organise and schedule your campaigns |
| Campaign FAQs | Tips and troubleshooting |
Communication Preferences and Subscription Groups
When creating a campaign of any kind, remember to add a segment to your delivery audience which checks that their communication_preferences custom attribute shows that they have opted into receiving messages of that kind.
If Amplitude is available to your organisation, you can check it for a full list of communication_preferences values.
Please note that customer communication preferences are managed via the Powered by Jumbo platform, not Braze. Communication preferences in PBJ should always be the source of truth. These values can be seen in Braze as the communication_preferences custom attribute.