If your organisation is sending a high volume of marketing emails you may find that they will mark your emails as Spam or Junk. If this occurs, they will no longer receive any correspondence from our system. This includes ticket confirmation emails as well as draw results.
NOTE: purchase confirmation and results emails are compulsory; customers will not be given the option to unsubscribe from these.
Prerequisites
- Access to Jumbo Lottery Platform (JLP) Admin
1. Locate The Customer
Using the “quick search field” or “customer search form” to locate the correct customer more details can be found here.
2. Navigate To Communication Preferences
These are located on the left-hand side menu under the Customer activity.
3. Unsubscribe The Customer From Marketing Updates
Once on the Communication Preferences page, click on the toggle to unsubscribe a customer from all marketing emails and hit “Save changes”.
Depending on your organisation’s settings, you may be able to turn off marketing emails for specific lotteries.
4. Blocked Emails
In the event that a customer has also marked our emails as spam, you may be required to unblock their email address on our system.
You can do this by following the following process: Unblocking Customer Emails.