We’ve enhanced the way our partners and operators manage failed Recurring Purchases (RP) on the Jumbo Lottery Platform (JLP) Admin. This new feature allows operators to instantly retry failed payments on behalf of supporters removing unnecessary delays and boosting both customer satisfaction and operational efficiency.
Previously, supporters could manually retry failed payments through self-service in My Account. However, operators using JLP Admin had to wait up to four days for an automatic retry, often resulting in missed recovery opportunities. This delay was inefficient and impacted supporter satisfaction.
What's New?
- Instant Payment Retries – Operators can now immediately retry failed RP payments, including Autoplays and Subscriptions, directly from the Admin portal. No more waiting for the four-day cycle.
- Better Payment Management – Operators can view failure reasons and retry counts and take swift action by adding a new payment method or switching the default card.
- Simplified Workflow – The improved interface makes navigating and managing recurring payment issues more intuitive and efficient.
- Higher Recovery Rates – The ability to retry payments instantly increases the chances of successfully recovering failed transactions.
Limitations
- PayPal Limitations: While operators can update most payment details, PayPal transactions remain restricted due to password and card authentication limitations.
If you are interested in starting to use this feature on for your lottery platform please reach out to the support team.
This update marks a significant step forward in improving payment recovery processes within the Jumbo Lottery Platform, ensuring a seamless experience for both operators and supporters.
Related articles
- How to Resolve a Failed Recurring Purchase Payment on Admin