When a ticket purchase fails, but funds are added into a customer’s wallet, both operators and customers can use available funds to purchase a ticket.
This article will provide a step-by-step guide on how to use a customer’s available funds to purchase a ticket through Jumbo Lottery (JLP) Admin and the front-end website.
Prerequisites
- Access to the Jumbo Lottery Platform (JLP) Admin
- Level of admin access required to be able to access customer accounts and process a purchase on a customer’s behalf
- Capabilities required include “Add Customer” and “Can Purchase Tickets”
JLP Admin
1. Locate The Customer In JLP Admin
Log into the admin platform and navigate to the customer’s profile by using the Quick Search Field located at the top of the home page.
2. Check The Customer’s Financial Summary
The funds will be reflected in the customer’s account balance as “Deposited Funds”.
3. Navigate To The “Buy Tickets” Page
Select “Buy Tickets” from the left-hand side menu under “Customer profile”.
If the ticket is still in the customer’s cart, you will see on the right-hand side of the screen that the cart has an item.
If not, you can select a draw for the customer by clicking “Select” under the desired draw and choosing a ticket book.
4. Checkout Cart Item
After selecting a ticket book, click the “Checkout” button.
5. Pay With Funds
If the customer has funds in his wallet, the “Use customer’s available funds” checkbox is automatically ticked. Proceed with the purchase by clicking “Pay with funds”.
In the event that the ticket book costs more than the customer’s available funds, the system will show how much more the customer will have to pay. Click “Pay now” to proceed with the sale.
6. View Ticket Confirmation
Once you have successfully purchased a ticket for your customer, the ticket confirmation will be displayed.
JLP Website
1. Login To The Frontend Website
Direct your customer to login to their account on the frontend website.
2. Navigate To Cart
Click “Cart” on the upper right-hand side of the screen and check if the ticket is still sitting in the cart.
If not, hover over “Buy Tickets” to select a lottery and have the customer go through the ticket selection process.
3. Review Cart
On the Review Cart page, check to see the ticket is correct and click “Checkout”.
4. Confirm Purchase
If the customer has enough funds to purchase the ticket without using another payment method, the system will display the message “You have enough funds in your account!”
The customer can then confirm his or her purchase by clicking “Confirm purchase”.
If not, the checkout page will ask the customer to select a payment method and clearly display how much more the customer has to pay on top of his or her available funds.
The customer will have to click “Pay $XX.00” to proceed with the purchase.
5. Purchase Successful
If a purchase is successful, the website will display the “Purchase Success” page along with the ticket details.
You can subscribe to events for partial and total checkout failures. See How To Get Admin Event Subscription Alerts for more information.