Removing a ban restores a supporter's access to your Jumbo Lottery Platform (JLP) site so they can log in and use their account as normal.
Before you start
You'll need the Customer ban remove admin permission.
Steps
- In Admin, open the banned customer's profile page.
- Click Remove ban.
- Enter the reason for removing the ban and click Remove account ban.
A customer unbanned event is recorded on the profile, and their record in the banned customers table (Admin > Operations > Fraud tools > Banned customers) changes to inactive.
The supporter can now log in and is taken to their account page without error.
Note: Unbanning only applies to the lottery you're working in. If the supporter was banned on another JLP site, that ban stays in place.