Banning a supporter blocks them from your Jumbo Lottery Platform (JLP) site. Once banned, they can't log in, purchase or take any other action, and any new account they try to create with matching details is banned automatically.
Note: Banned customer lists are per lottery. Banning a supporter on one JLP site does not ban them on another.
Before you start
You'll need the Customer edit admin permission.
Steps
- In Admin, open the customer's profile page.
- Click Ban account.
- Select a reason for the ban. If you choose Other, a free text field appears so you can add detail.
- Click Ban this account.
The supporter is logged out immediately and a customer banned event is recorded on their profile.
A new row is also added to the banned customers table at Admin > Operations > Fraud tools > Banned customers, with the details used to identify them if they try again.
What the supporter sees
- If they try to log in, they see an error asking them to contact support.
- If they create a new account with matching details (even with a different email), the account is created and immediately banned. They see the same contact-support message and aren't logged in. The new account shows as banned in Admin.