When you add a customer to your watch list, you choose which events send you an alert. This guide explains what causes each event, so you know what to expect in your inbox.
Each event is also recorded in the customer's events log in JLP Admin.
Login
Sent each time the customer logs in to your website, in any form. This includes:
- A standard login with their email and password
- An automatic login from the link in a password reset email
- A login from a magic link (only applicable if you use Braze currently)
An alert isn’t sent when the customer returns to your website while they’re still logged in from a previous log in session. It’s only sent when they log in again.
Account locked
Sent when the customer's account is locked, either:
- By an operator, using Lock account on the customer profile in Admin
- Automatically, after the customer enters an incorrect password or 2FA code 5 times in a row
Password reset
Sent when a password reset email is requested, either:
- By the customer, using Have you forgotten your password? on the login screen. Each time they click Resend email, another alert is sent.
- By an operator, using Reset password on the customer profile in Admin
Password change
Sent when the customer sets a new password, either:
- From My account > Login and security on your website
- By completing the forgotten password flow
A customer who resets a forgotten password can trigger three alerts – password reset, login (from the email link) and password change – if all three are selected.
Customer details updated
Sent when any of the following change on the customer's account:
- Account status (activated or deactivated)
- Name, gender or date of birth
- Email address
- Postal address
- Phone numbers
- Affiliate or pricing name
- Email and mail preferences (HTML email format, return mail to sender, receive paper tickets)
- Offline status
- 2FA turned on or off
- Apple or Google login linked or unlinked
This applies whether the change is made by the customer or by an operator in Admin.
Successful deposit
Sent when funds are deposited into the customer's account, either from your website or by an operator in Admin.
Checkout success
Sent when a purchase is completed, including:
- A purchase made by the customer on your website
- A purchase made by an operator on the customer's behalf
- A recurring purchase, such as a subscription